Returns & refunds

Email info@customearringcards.com within 14 days of delivery with your order number and a couple of photos. We will reprint or refund — your choice — at no cost to you, when:

• the cards arrived damaged, or the box was crushed in transit;
• we printed the wrong design, size, stock, or quantity;
• the print quality is defective — smearing, misregistration, a bad cut;
• the order never arrived.

Keep the packaging until the claim is settled — carriers sometimes ask to see it.

Because every custom pack is printed and die-cut for one customer, we cannot accept returns or issue refunds for:

• a change of mind, or ordering the wrong size or quantity;
• artwork supplied at too low a resolution, or colors that print differently than they appear on your screen;
• text or fine detail that our designer warned you about before you ordered and you chose to keep.

This is why the designer checks your art before checkout. It measures the real print resolution, flags anything too small or too light to print cleanly on kraft, and offers a $12.00 hand-fix by a human when something is borderline. Those warnings are the proof step — please read them.

Unprinted blank packs are a stock item, so they can come back. Return them unopened and in resalable condition within 30 days of delivery for a refund of the item price. Return shipping is on you unless the return is our error. Email us first for the return address — packages sent back without notice can go astray.

Custom orders can be changed or cancelled for a full refund within 24 hours of checkout, as long as production has not started. After that the materials are already printed and we can no longer unwind it. Email us as soon as you know — the earlier you catch it, the more we can do.

Approved refunds go back to the original payment method. Your bank typically posts them within 5–10 business days of us issuing the refund. Shipping charges are refunded only when the problem was ours.

If we find a problem with your artwork after you have paid, we will contact you with the options and the cost before doing any additional work — see our terms. We never charge a card again without your approval.