Shipping & turnaround

Production time is counted in business days — Monday through Friday, excluding US federal holidays. The day you order does not count, so an order placed Tuesday starts its clock Wednesday. Pick your speed at checkout:

Express and Rush buy you a place in the production queue, not faster delivery — the carrier still takes its usual transit time once the box is handed over.

Your cart and your confirmation email both show a Ships by date. It is the upper bound of the production window you chose, calculated on business days, so it is a promise we intend to beat rather than a best case. If anything is going to push us past it, we email you before that date rather than after.

We ship USPSwithin the United States. Rates are priced live for your exact address and package weight while you are in the cart, shown as one shipping & handling amount. You pay USPS's own package price — never more than the Post Office counter would charge for the same box — and never a made-up flat rate. We buy postage in bulk; the difference covers packing materials and handling.

You will get a tracking number by email as soon as the label is bought. Once a package is scanned in, delivery is in the carrier's hands; delays in the USPS network are not something we can control or refund, though we will always help you chase a lost package.

We do not ship internationally yet.

Please double-check your address at checkout — we print the label exactly as entered. If a package comes back to us as undeliverable, we will re-send it once you cover the second label. If tracking stops moving for more than a week, email us and we will open a case with USPS and make it right.

Damage in transit is covered — see returns & refunds. Report it within 14 days of delivery.